We have a vision larger than the ocean : to be a trueintegrator of container logistics connecting and simplifying ourcustomers’ supply chain.

We count on our people to make it happen.Maersk is looking for an enthusiastic individual with solidexperience in Customer Service to join our Customer Experienceteam.

We Offer : We offer you exciting career opportunities with aninternational reach to further expand your experience through ourdiversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keepsyou motivated. You’ll be joining a values-led, genuinely diverse,and talented team that is passionate about being there foremployees, and for each other.

We strive to deliver the rightenvironment for the right people while fostering a culture offairness, mutual respect, responsibility and care for our businessand our customers.

We have a competitive compensation and benefitspackage for full-time employees. Our talent policies are recognizedworld-wide as one of the best in the industry and we continue tolook for new ways to invest in our people through ongoing personaland professional development initiatives.

We value the diversity ofour talent and will always strive to recruit the best person forthe job. We’re proud of that and we see it as a genuine source ofstrength for building high performing teams.

Key responsibilities : - Handle customer inquiries / requests by telephone, chat and email.- Provide product and service information to customers.

• Promoteour products in every interaction. - Follow up customer inquirieswhen necessary. - Willingness to go the extra mile towards thecustomers & with focus on providing solutions.
• Identify,research, analyze and resolve customer complaints. - Identifyopportunities to improve customer experience and processes.
• Proactively track shipments and notify customers of relevantdeviations from the transport plan (ocean and inland), includingpotential solutions or alternatives.
• Work independently andassist the team in realizing goals and standards share knowledgesand best practices. We are looking for : - Bachelor’s degree inLogistics, International Trade, or related fields.
• Minimum 2-3years of relevant customer service experience. - Previousexperience in shipping / logistics and reefer cargo is highlypreferred.
• An excellent team player. - Able to work underpressure keeping quality in focus. - Good Process understanding&digital proficiency.
• Energetic, Well-organized, andSelf-Initiated. - Analytical and problem-solving skills - ExcellentStakeholder management-,interpersonal-, and communication-skills -Strong execution mindset - Strong Cost conscious and optimizationmindset - Speaks and reads fluently English desired, medium levelacceptable.

You have been reading so far, we’re glad to see you areinterested. And if you want to use your skills to make adifference, we look forward to hearing from you.

Apply now! Join aglobal leader as we embark on an industry-defining digitaltransformation that will revolutionize trade! f hiring.

Maersk iscommitted to a diverse and inclusive workplace, and we embracedifferent styles of thinking. Maersk is an equal opportunitiesemployer and welcomes applicants without regard to race, colour,gender, sex, age, religion, creed, national origin, ancestry,citizenship, marital status, sexual orientation, physical or mentaldisability, medical condition, pregnancy or parental leave, veteranstatus, gender identity, genetic information, or any othercharacteristic protected by applicable law.

We will considerqualified applicants with criminal histories in a manner consistentwith all legal requirements. We are happy to support your need forany adjustments during the application and hiring process.

If youneed special assistance or an accommodation to use our website,apply for a position, or to perform a job, please contact us byemailing [email protected].#J-18808-Ljbffr